Filing a claim for accident insurance is very easy, but the anticipation regarding the accident make the process seems very tough to get completed. If you file your claim correctly, in the right way then it should be processed in less than a week?s time, though it may take almost a month before you receive your check for any medical expense or damage.
Once you are in an accident you should first check to make sure that everyone is all right. If it was a severe accident someone may have to call 911 to get help. It is also important to remember that you should not admit fault at any time after an accident. If it turns out that the accident wasn?t your fault you may still end up paying as a result. Try to get everyone calmed down and relaxed before approaching the other driver or drivers.
You must not get involved in any other thing except exchanging information with the driver or drivers. Get each other?s names, phone numbers, addresses, and other insurance details. You can wait for the police officer to come and do this for you if the other party seems offended. After the police officer arrives, they will create a report with whatever information available.
One of the foremost things to do is to take some pictures of the accident spot and surrounding areas. If the accident happens in a busy area then they may want to quickly clean up the mess and get the cars removed immediately. Therefore you must quickly click some pictures before anything is removed from the spot. You must click pictures of the damaged cars as well as the surrounding areas.
Remember to call your claims representative as soon as you can. If both parties agree to wait a little, then may be the representative can arrive at the spot. They assist in taking pictures, talk to the witnesses, and get all the information required. The agents will also assist you in filling out the claim form, either in person or over phone. The agents want to know the exact time and place of the accident. It is recommended that you get a police report copy and send it to the insurers if required.
Generally, you are free to leave the scene after you have called your claims representative, taken pictures, and exchanged information with the other car driver or drivers. Even if it is a light accident, you must not and leave the spot without exchanging any information otherwise it would be called a hit and run. The insurance check should come by mail, but this can take weeks or may be a month. You will most likely have to bear all the initial costs from your own pocket.
You can ask several things to the claims agent to clearly understand the claims procedure. You may ask things like your coverage details, as different types of plans offer dissimilar coverage. You may question the agents as to when the remaining paper work is due, though its generally done in less than a week. In case of grave accidents, you may get your lawyer have a look at your legal formalities and paper work.
Graham McKenzie is the content syndication coordinator for Carinsurancesa.co.za. South Arica?s leading car insurance portal.